{"id":11,"date":"2022-07-29T14:08:59","date_gmt":"2022-07-29T13:08:59","guid":{"rendered":"http:\/\/market.wearemateria.com\/?page_id=11"},"modified":"2023-03-17T12:45:34","modified_gmt":"2023-03-17T12:45:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/coltique.pt\/pt\/trocas-devolucoes\/","title":{"rendered":"<p>Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es<\/p>"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27db65f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27db65f1\" data-element_type=\"section\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-471e5e8d\" data-id=\"471e5e8d\" data-element_type=\"column\">\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63c497e9 elementor-widget elementor-widget-text-editor\" data-id=\"63c497e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<h3>Envio<\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Todas as encomendas ser\u00e3o enviadas no prazo m\u00e1ximo de 5 dias ap\u00f3s confirma\u00e7\u00e3o de pagamento.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Os custos de envio ser\u00e3o acrescentados ao total da encomenda.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h3>Devolu\u00e7\u00f5es e reembolsos<\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Podes, se n\u00e3o estiveres satisfeito com os produtos fornecidos, devolv\u00ea-los no prazo de 14 dias ap\u00f3s receberes a encomenda. No entanto, o direito de devolu\u00e7\u00e3o s\u00f3 ocorre mediante prova de que os produtos:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>- N\u00e3o foram usados.<\/p>\n<p><!-- \/wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>\u2013 Mant\u00eam as caracter\u00edsticas originais e a embalagem n\u00e3o esteja danificada (embalagens abertas com cuidado n\u00e3o ser\u00e3o consideradas danificadas).<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>\u2013 N\u00e3o tenham sido adulterados e mantenham a etiqueta de identifica\u00e7\u00e3o.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h3>Procedimento de trocas ou devolu\u00e7\u00f5es<\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Para trocar um item por outro, alterar o tamanho ou fazer uma devolu\u00e7\u00e3o, segue os passos abaixo.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Passo 1: Preencher o formul\u00e1rio de devolu\u00e7\u00e3o<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>- Por favor preenche o formul\u00e1tio.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Passo 2: Colocar o artigo e o formul\u00e1rio na caixa<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>\u2013 Coloca o artigo e o formul\u00e1rio preenchido numa embalagem. Se poss\u00edvel, anexa tamb\u00e9m uma c\u00f3pia da fatura. Podes utilizar a embalagem original onde recebeste a encomenda ou outra caixa de cart\u00e3o, caso n\u00e3o esteja danificada. Se usares a embalagem original, esvazia-a e coloca apenas o artigo que desejas devolver. Fecha a caixa e sela-a com fita adesiva.<\/p>\n<p><b>Passo 3: Enviar o artigo<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>- Envia o artigo para a seguinte morada (o custo de envio dever\u00e1 ser suportado pelo cliente):<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>NEVES &amp; COMPANHIA LDA<br>Rua de Santo Amaro, 1079<br>4835-209 Guimar&atilde;es<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Passo 4: Receber o reembolso<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>- Ap\u00f3s receber e analisar o produto vamos devolver o valor em quest\u00e3o por transfer\u00eancia banc\u00e1ria.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bd987 elementor-widget elementor-widget-heading\" data-id=\"18bd987\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Formul\u00e1rio de Devolu\u00e7\u00e3o<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06b5252 elementor-widget elementor-widget-shortcode\" data-id=\"06b5252\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4086-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/pages\/11#wpcf7-f4086-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/pt\/wp-json\/wp\/v2\/pages\/11#wpcf7-f4086-o1\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4086\">\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.3\">\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\">\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4086-o1\">\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\">\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\">\n<input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\">\n<input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\">\n<input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\">\n<input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\">\n<input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\">\n<input type=\"hidden\" name=\"_wpcf7cf_options\" value='{\"form_id\":4086,\"conditions\":[{\"then_field\":\"razao\",\"and_rules\":[{\"if_field\":\"motivo-troca\",\"operator\":\"equals\",\"if_value\":\"The product has a manufacturing problem.\"}]},{\"then_field\":\"razao\",\"and_rules\":[{\"if_field\":\"motivo-troca\",\"operator\":\"equals\",\"if_value\":\"Other.\"}]},{\"then_field\":\"escolha-nib\",\"and_rules\":[{\"if_field\":\"trocar-reembolso\",\"operator\":\"equals\",\"if_value\":\"I want a refund.\"}]},{\"then_field\":\"escolha-tamanho\",\"and_rules\":[{\"if_field\":\"trocar-reembolso\",\"operator\":\"equals\",\"if_value\":\"I want to exchange for another size.\"}]},{\"then_field\":\"escolha-referencia\",\"and_rules\":[{\"if_field\":\"trocar-reembolso\",\"operator\":\"equals\",\"if_value\":\"I want to exchange for another product with the same value.\"}]}],\"settings\":{\"animation\":\"yes\",\"animation_intime\":200,\"animation_outtime\":200,\"conditions_ui\":\"normal\",\"notice_dismissed\":false,\"notice_dismissed_rollback-cf7-5.7.1\":true,\"notice_dismissed_rollback-cf7-5.8.5\":true}}'>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\">\n<\/div>\n<p><label>Nome Completo*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\"><\/span><\/label><br>\n<label>Email *:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\"><\/span><\/label><br>\n<label>N\u00famero de telefone*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefonico\"><input size=\"40\" maxlength=\"13\" minlength=\"9\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-phonetext\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefonico\"><input type=\"hidden\" name=\"telefonico-country-code\" class=\"wpcf7-phonetext-country-code\"><\/span><\/label><br>\n<label>N\u00famero da encomenda*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"encomenda\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"encomenda\"><\/span><\/label><br>\n<label>Refer\u00eancia do produto*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"referencia\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"referencia\"><\/span><\/label><br>\n<label>Motivo da troca\/devolu\u00e7\u00e3o*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"motivo-troca\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"motivo-troca\"><option value=\"\">-- Escolha op\u00e7\u00e3o --<\/option><option value=\"I made a mistake placing the order.\">Enganei-me ao efetuar a encomenda.<\/option><option value=\"Coltique did not send me the ordered item.\">A Coltique n\u00e3o me enviou o artigo correto.<\/option><option value=\"The item was delivered quite late.\">O artigo foi entregue demasiado tarde.<\/option><option value=\"The color does not match the one displayed in the store and social media.\">A cor n\u00e3o \u00e9 igual \u00e0s fotografias dispon\u00edveis na loja online e nas redes sociais.<\/option><option value=\"The product quality is not as expected.\">A qualidade do produto n\u00e3o \u00e9 a esperada.<\/option><option value=\"The product has a manufacturing problem.\">O produto tem um defeito de fabrico.<\/option><option value=\"Other.\">Outro.<\/option><\/select><\/span><\/label>\n<\/p>\n<div data-id=\"razao\" data-orig_data_id=\"razao\" data-class=\"wpcf7cf_group\">\n\t<p><label>Especifique a raz\u00e3o*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"motivos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"motivos\"><\/span><\/label>\n\t<\/p>\n<\/div>\n<p><label>Desejas trocar\/devolver*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"trocar-reembolso\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"trocar-reembolso\"><option value=\"\">-- Escolha op\u00e7\u00e3o --<\/option><option value=\"I want a refund.\">Quero um reembolso.<\/option><option value=\"I want to exchange for another size.\">Quero trocar por outro tamanho.<\/option><option value=\"I want to exchange for another product with the same value.\">Quero trocar por outro produto de valor igual.<\/option><\/select><\/span><\/label>\n<\/p>\n<div data-id=\"escolha-nib\" data-orig_data_id=\"escolha-nib\" data-class=\"wpcf7cf_group\">\n\t<p><label>Insira o NIB para onde gostaria que efetuassemos o reembolso*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nib\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nib\"><\/span><\/label>\n\t<\/p>\n<\/div>\n<div data-id=\"escolha-tamanho\" data-orig_data_id=\"escolha-tamanho\" data-class=\"wpcf7cf_group\">\n\t<p><label>Especifique o novo tamanho:*<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"novo-tamanho\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"novo-tamanho\"><\/span><\/label>\n\t<\/p>\n<\/div>\n<div data-id=\"escolha-referencia\" data-orig_data_id=\"escolha-referencia\" data-class=\"wpcf7cf_group\">\n\t<p><label>Especifique a nova refer\u00eancia*:<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nova-referencia\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nova-referencia\"><\/span><\/label>\n\t<\/p>\n<\/div>\n<p><button class=\"wpcf7-form-control wpcf7-submit\" type=\"submit\" value=\"Submit\">Submeter<\/button>\n<\/p><input type=\"hidden\" class=\"wpcf7-pum\" value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}'><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Delivery All orders will be shipped within 5 business day after payment confirmation. The shipping cost will be added to the total amount of your order. Return for withdrawl The customer may, if not satisfied with the products supplied, return them within 14 days after receiving the package. However, the right to return only occurs [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Coltique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/coltique.pt\/pt\/trocas-devolucoes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Coltique\" \/>\n<meta property=\"og:description\" content=\"Delivery All orders will be shipped within 5 business day after payment confirmation. The shipping cost will be added to the total amount of your order. Return for withdrawl The customer may, if not satisfied with the products supplied, return them within 14 days after receiving the package. 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The shipping cost will be added to the total amount of your order. Return for withdrawl The customer may, if not satisfied with the products supplied, return them within 14 days after receiving the package. 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