1. About us

The Website https://coltique.pt the website is hosted in Portugal and is owned by NEVES & COMPANHIA LDA, legal number 501171010, headquartered at Rua de Santo Amaro, 1079, 4835-209 Polvoreira – Guimarães, Portugal. This is also the entity responsible for processing your personal data.

When purchasing products from our store you’re hiring NEVES & COMPANHIA LDA, legal number 501171010.

2. Terms of Use

These Terms and Conditions of Use apply to the website you’re on. By using these pages, you agree to these terms of use. If you don’t agree, please don’t use the page.

NEVES & COMPANHIA LDA reserves the right, at its own discretion, to change, modify, add or remove conditions of these Terms and Conditions, without prior notice, so you should consult these terms and conditions regularly.

Whenever you choose to purchase one of the products available in this page or register in the online store you are declaring that:

• You’ve read and agreed with the terms and conditions presented;
• You meet the legal requirements to hire and that you will use your own means of payment;
• You’re over 13 (thirteen) years old;
• You won’t make fraudulent use of the website, contrary to law or good customs;
• That the purchased goods are not intended for trade or resale.

Also, additional terms and conditions may apply for specific features of the page, whose terms are included in these, by way of this reference. If there is a conflict between these Terms of Use and applicable additional terms and conditions, the latter must be adhered to.

3. Intellectual property

All contents of this website, namely text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, graphics and computer code are the property, are under the control or have been licensed by NEVES & COMPANHIA LDA and are protected by trade copyright laws, patent and other trademark laws, and various other intellectual property rights and unfair competition laws.

Except if expressly authorized by NEVES & COMPANHIA LDA, you aren’t allowed to copy, reproduce, republish, send, publish, publicly present, encode, translate, transmit or distribute in any other way any part of the page or its contents to any another computer, server, website or any other support, for publication, distribution or for any commercial purposes.

4. Service Availability

The items displayed on this website are available for delivery worldwide, without prejudice to possible restrictions or embargoes that may occur at any given time for certain regions, which will be verified, case by case, in each order.

5. Online Store

To make a purchase in our online store you must follow the online purchase procedure and click on “Place Order” and before that you must read and accept these Purchase Conditions. By doing so, you’re entering into a sales contract with us (“Agreement”). You will subsequently receive an email acknowledging receipt of your order (“Order Confirmation”). You will also receive an email in which we will confirm that the order has been shipped (“Shipping Confirmation”).

5.1 Register or purchase as a guest

This website allows purchase through the guest purchase functionality. In this purchase mode, only the essential data is requested to be able to place your order. Once the purchase process is complete you will be offered the option of registering as a user or continuing as an unregistered user.

If you wish to register as a user in our online store you will be asked for the data necessary for your registration, thus being able to access the website with the same data.

5.2 Products availability

All orders are pending of the products availability.

5.3 Products description

All items displayed in our online store are described in the most rigorous and exhaustive way possible.

Users should pay special attention to the description of the items. In case of doubt or need to obtain clarification, you should contact NEVES & COMPANHIA LDA via email shop@coltique.pt.

It should be noted that the type of computer used, the color settings, internet browser or others, may cause changes in the colors shown in the photographs on the website, which may therefore differ from the actual colors. In such a situation, NEVES & COMPANHIA LDA declines any responsibility for such differences.

5.4 Delivery

Without prejudice to the provisions regarding the availability of the products, and unless extraordinary circumstances occur, we will try to send the order for the products mentioned in each «Order Confirmation» within a maximum period of 2 to 3 working days from the date of the «Confirmation of Order Delivery” for orders placed with delivery request anywhere on the mainland and within a maximum period of 5 to 7 working days from the date of the “Shipment Confirmation” for orders placed with delivery request on the Islands or in any country of the Union European.

For orders whose delivery location is in any other geography or continent, the maximum period for delivery of the order will be informed, on a case-by-case basis, at the time of the «Shipment Confirmation». If you have any queries send us an email to shop@coltique.pt.

The customer can monitor the status of the shipment through the platform of the carrier responsible for delivering the order. With the «Shipping confirmation», a link will be available to the customer, allowing the tracking of the order.

From here, you can follow the entire process until delivery at the address previously indicated by the customer.

5.5 Shippings inside Portugal

The day before shipment, the Customer will receive a text message informing the day and time window for the delivery of the package.

If, for any reason, the package is not delivered to the Customer (eg. absence), a notice of attempted delivery will be left, and the Customer will be able to collect the package from the following day at the CTT Post closest to their Residence.

5.6 Transfer of risks and ownership of products

The risk (of damage, loss, theft or any other) of the products will be borne by the customer, from the moment of their delivery. Without prejudice to the fulfillment of the terms for free termination of the contract by the consumer, the customer will acquire ownership of the products when, cumulatively, (i) we receive full payment of the amounts due in relation to them, including shipping costs and (ii) the customer has already received our email with the «Shipment confirmation».

5.7 Price and payment

The price of each product will be the one stipulated at any time on our website (https://coltique.pt), except in the case of an obvious error. Although we try to ensure that all prices shown on the page are correct, errors can occur. If we detect an error in the price of any of the products that the customer has ordered, we will inform you as soon as possible and give you the option to reconfirm the order with the correct price or to cancel it. If we’re unable to contact the customer, the order will be canceled, and the amount paid will be refunded in full.

We aren’t obliged to supply you with any product at an underpriced or incorrect price (even if we’ve sent you the «Dispatch Confirmation»), if the error in the price is obvious and unequivocal, and if it could have been recognized by the customer, reasonably, as being an incorrect price.

The prices shown at https://coltique.pt include VAT but don’t include shipping costs, which will be added to the total amount of each purchase. Before completing the purchase, the price of shipping costs will be detailed. You can view, at any time, our Shipping Fees table in force and always updated, here.

Mainland Portugal – 4.99€
Madeira and Azores (by boat) – 8€
Spain:
  From 1kg – 10€
  From 2kg – 12€
  From 3kg – 15€
Europe:
  From 1kg – 20€
  From 2kg – 25€
  From 3kg – 30€

If the goods are to be delivered in a region that doesn’t belong to the European Union they may be subject to the payment of Customs Fees in accordance with the legislation in force in the country of destination, this payment being the sole responsibility of the customer. The costs of a possible return of the order to NEVES & COMPANHIA LDA, based on the non-payment of such Fees by the customer, will also be borne by the customer. You can pay via PayPal, Multibanco (ATM), MBWay or PayShop.

For Portugal, shipping is free for orders over 100€. All orders over this amount will also be given a 20% discount voucher to be discounted on the next order.

In any case, the purchase process will only be considered completed when we obtain confirmation of payment by any of the methods mentioned here.

5.8 Right of free resolution, returns and refunds

If, for any reason, you aren’t satisfied with the products purchased, you have the option of end the contract without the need for justification, within a period of 14 days counting from the date of receipt of the order, being refunded the amount paid.

However, the costs related to the transport of returning the order will always be the responsibility of the customer. To make the return, you must replace the purchased product, unused, with the original labels, in the original packaging, which you must keep for the established period of 14 days after delivery of the product.

The exercise of the right to free resolution of the contract and, consequently, to the return of the purchased products, won’t take place if it’s verified that the product has been used, damaged, doesn’t have any of its original components, or, even, if it’s a product that has been customized. Thus, NEVES & COMPANHIA LDA reserves the right to refuse the return of products that are in these conditions.

To exercise the right to end the contract, the customer must communicate this intention to NEVES & COMPANHIA LDA up to the 14th day after the receipt of the product at the delivery address, through the contract resolution form provided with the «Order Confirmation» email, and its subsequent sending to the email shop@coltique.pt.

After receiving the contract resolution request, NEVES & COMPANHIA LDA will confirm the resolution to the customer by email within a maximum period of 72 hours where it will inform all the procedures to be followed by the customer, and the goods must be returned in the indicated manner, within the legal deadline for this purpose.

Failure to comply with the procedures, conditions and deadlines for the return will result in the loss of the right to withdrawal, which will depend on the agreement of NEVES & COMPANHIA LDA.

Refunds will be processed within 14 days after receipt by NEVES & COMPANHIA LDA of the returned items and respective quality control. The value of orders paid through Paypal will be refunded to the original account.

The refund of the amount of orders paid through the other methods will be made by bank transfer to the account indicated by the customer in the resolution form.

6. Privacy

NEVES & COMPANHIA LDA’s privacy policy applies to the use of this page and its terms are included in these Terms of Use by this reference. To view the Privacy Policy of NEVES & COMPANHIA LDA click here.

Additionally, by using the website, you acknowledge and agree that transmissions over the Internet are never completely private or secure. You understand that any message or information sent to the website may be read or intercepted by others, even if there is special notice that that transmission is encrypted.

7. Cookies

The website https://coltique.pt uses cookies. To know our cookie policy in detail, click here.

8. Hyperlinks to other pages

This Page may contain hyperlinks to other independent third-party pages (Linked Pages). These Linked Pages are provided solely for the convenience of our visitors and aren’t under the control of NEVES & COMPANHIA LDA, which isn’t responsible for, nor does it recommend the content of, such Linked Pages, or any information or materials contained on those Linked Pages. You should exercise your own independent judgment regarding your interaction with these Sites.

9. Legal warnings

NEVES & COMPANHIA LDA doesn’t promise specific results from the use of its website, nor that this or any of its contents, services or functionalities are free of errors or interruptions, nor that any defects will be corrected.

NEVES & COMPANHIA LDA declines all responsibility for the acts, omissions and conduct of third parties in connection with, or related to their use of the page and/or any services of NEVES & COMPANHIA LDA, not being able to guarantee that any files or other data downloaded from the website will be free of viruses or contamination or destructive functionality.

All information provided on the website is subject to change without notice. The user assumes full responsibility for his use of the website.

10. Limitation of Liability

Except as otherwise provided by law, under no circumstances will NEVES & COMPANHIA LDA be liable for any indirect, consequential, exemplary, incidental or punitive damages, including loss of profit, even if NEVES & COMPANHIA LDA has been alerted to the possibility of such damage.

11. Indemnity

The user agrees to indemnify and hold NEVES & COMPANHIA LDA, its representatives, directors, predecessors, successors and employees harmless for any claims, losses, claims or expenses (including attorneys’ fees) filed against NEVES & COMPANHIA LDA by a third part due to, arising out of, or in connection with your use of this website.

12. Violation of these terms and conditions

Without prejudice to the privacy policy that regulates the use of this website and which should be consulted here, NEVES & COMPANHIA LDA may disclose any information it has about you (including your identity), if it determines that such disclosure is necessary for any investigation or complaint regarding your use of the website, or to identify, contact or take legal action against someone who may be causing damage, or interfering with (intentionally or unintentionally) the rights or property of NEVES & COMPANHIA LDA, or with the rights or property of visitors or users of the website, including customers of NEVES & COMPANHIA LDA.

13. Governing Law, Dispute Resolution and Mediation

The user agrees that all matters relating to their access to the website, including all disputes, will be governed by the laws of the Portuguese State, regardless of its conflict of law provisions. Any claim under these Terms and Conditions must be brought within one (1) year after the cause of action arises.

The user also always has the right to resort to alternative dispute resolution means, being competent, in the geographic area of the location of NEVES & COMPANHIA LDA, the Ave, Tâmega e Sousa Consumer Conflict Arbitration Center (TRIAVE), located at Rua Capitão Alfredo Guimarães, n.º 1, C.P. 4800-019, Guimarães, with the e-mail triave@gmail.com and phone number 253 422 410. You can visit its website at www.triave.pt.

You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015 of September 8th on the Consumer Portal via www.consumidor.pt. If the dispute cannot be resolved through mediation and the customer doesn’t wish to avail themselves of the arbitration made available by TRIAVE, then the parts are free to pursue any right or remedy available under applicable law Competence for the Resolution of any dispute in Court is attributed to the Civil Instances of Guimarães, in Portugal.